Thank you for choosing The Banarasi Graph.
We take great care to ensure your handcrafted Banarasi pieces reach you safely and on time. Please review our shipping terms and conditions below.
All domestic orders are processed and dispatched within 5–7 business days.
Orders are not shipped on weekends or public holidays.
During periods of high order volume, processing or delivery may take a few extra days.
If there is any unexpected delay, we will inform you promptly via email or phone.
| Shipping Option | Estimated Delivery Time | Charges |
|---|---|---|
| Standard Shipping | 5–7 business days | Free |
| Express Shipping | 2–4 business days | ₹300/kg |
Note: A nominal ₹99 fee applies to all Cash on Delivery (COD) orders.
International orders typically take 6–10 working days to dispatch.
Delivery time varies by destination and may take 10–16 business days depending on customs clearance and local courier service.
Unforeseen delays (e.g., customs, weather) may occur, but we will keep you updated throughout the process.
| Order Value | Estimated Delivery Time | Charges |
|---|---|---|
| Up to ₹25,000 | 10–14 business days | ₹2500 |
| Above ₹25,000 | 12–16 business days | Free Shipping |
Note: International customers are responsible for import duties, taxes, or customs fees that may apply in the destination country.
Once your order has been shipped, you will receive an email confirmation with a tracking number to monitor your parcel’s progress.
Our trusted courier partners include:
Delhivery, FedEx, Xpressbees, and DTDC.
The Banarasi Graph takes every precaution to ensure safe delivery. However, we are not liable for any damage or loss during shipping once the order has left our premises.
If your order arrives damaged:
Please contact the courier service immediately to file a claim.
Save all packaging and product photos as proof.
You may also contact us at thebanarasigraph@gmail.com for support — we’ll do our best to assist you.
If you have any questions about our shipping process, feel free to reach out to us at:
📧 thebanarasigraph@gmail.com